399 bit Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to the 399 bit platform and all related services. It takes effect when you register on 399 bit, manage your account, or use any of our services.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how we keep it secure. 399 bit believes that transparency and user trust are the foundation of a healthy digital service.

Alongside this policy, you are encouraged to read our Terms and Conditions, which cover the general terms of using our services in detail.

By using our platform, you are considered to have agreed to the methods of information collection and use described in this policy. If you disagree with any part of this policy, please contact us.

2. Types and Sources of Information Collected

399 bit collects certain types of information from users for various purposes. This information comes from two main sources — directly from you and automatically through your use of the platform.

2.1 Information You Provide Directly

During account registration and identity verification, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad or Rocket number
• Residential address

2.2 Automatically Collected Information

When you browse 399 bit or use the app, the following technical information may be collected automatically:

• IP address and device identification details
• Browser type, language and version
• Page visit times, click patterns and navigation paths
• Cookie and session information
• Device operating system and model type

2.3 Information Received from Third Parties

In some cases we may receive limited information from payment processing companies or identity verification service providers, solely for the purpose of financial security and fraud prevention.

3. Purpose of Information Use

399 bit uses collected information for specific and legitimate purposes. We never process user information unnecessarily or sell it to third parties.

4. Information Storage and Security

399 bit takes industry-standard technical and organisational measures to protect user information. All personal data stored on our servers is secured with SSL encryption technology.

4.1 Technical Security Measures

• Data is encrypted both during transmission and at rest
• Regular security audits and vulnerability assessments are conducted
• Access controls ensure only authorised staff can view data
• Firewalls and intrusion detection systems remain active
• Automated alerts are in place against suspicious login attempts

4.2 Data Retention Period

Your personal information is retained only for as long as it is needed for the services provided or as required to meet applicable legal obligations. Even after an account is closed, financial transaction records may be retained for a defined period for regulatory reasons.

4.3 What Happens in the Event of a Data Breach

If a data breach occurs, 399 bit will promptly notify affected users and take the necessary steps to resolve the issue. If you have any concerns about data security, contact our support team directly.

5. Sharing Information with Third Parties

399 bit never sells your personal information commercially to third parties. However, in certain situations we may share limited information.

5.1 Service Provider Partners

Payment processing companies (such as bKash, Nagad, Rocket and bank transfer services) receive only the information necessary to complete a transaction. They handle this information under their own privacy policies and may not use it for any other purpose.

5.2 Legal Requirements

If disclosure of information is required as part of a court order, government directive or lawful legal process, 399 bit will comply with that obligation. Any such disclosure will always be guided by legal advice and limited to the minimum information necessary.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred, but the new party must maintain the standards set out in this privacy policy.

5.4 Game Software Providers

Evolution, Pragmatic Play Live or other gaming software providers may receive limited session data to operate games. This information is used for technical purposes only.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 399 bit website and app. Cookies are small text files stored on your device that help improve the quality of the service.

6.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security; these cannot be disabled.
• Functional Cookies: Used for language preferences, screen settings and personalised experience.
• Analytics Cookies: Help improve platform performance by analysing page visit patterns.
• Performance Cookies: Assist with page loading speed and error detection.

6.2 Cookie Controls

You can disable cookies from your browser settings, but this may limit some platform functionality. In particular, session-based features may not work properly without essential cookies.

7. Your Data Rights

Every user registered on 399 bit holds the following rights regarding their personal information. Contact our support team to exercise these rights.

To learn more about data protection in relation to responsible gaming, visit our Responsible Gaming Guidelines page, which details how to manage your account and information.

8. Protection of Minors' Information

399 bit explicitly does not provide services to persons under the age of 21. Age verification is mandatory during registration, and if there is reason to believe an account is being operated by a minor, that account will be suspended immediately and any collected information will be deleted.

If you believe a person under 21 is using 399 bit, please notify our support team immediately.

9. Changes to the Privacy Policy

399 bit reserves the right to amend this privacy policy as needed. If any significant changes are made, we will send a notification to your registered email or mobile number and the date published on the website will be updated.

Continued use of the platform after changes are made will be taken as acceptance of the new policy. You are therefore advised to review this page regularly. For detailed questions about any changes, you may find answers on our FAQ page.

10. Contact and Complaints

If you have any questions, complaints or requests to exercise your data rights regarding this privacy policy, contact us through the channels below. Our support team works 24 hours a day, 7 days a week in both Bengali and English.

We generally respond within a reasonable time after receiving your request. To learn more about 399 bit beyond the privacy policy, visit our About Us page.