Play responsibly, enjoy safely
399 bit believes that gaming is only fully enjoyable when it stays within limits. On this page you will find out how to control your spending and time, recognise early warning signs of a problem, and get help when needed.
Age Restrictions
If a minor in your household or circle uses your device, protect your account with a password. Make it a habit to log out after leaving the site. Our Terms and Conditions at 399 bit clearly state that participation by minors is strictly prohibited.
Using parental control software on your device is an effective step to protect family members from potential harm. You can visit our FAQ section to find out more about this.
Self-Control Tools
399 bit gives players the ability to set their own limits. The tools below help you manage your spending and time consciously. To change any limit, contact our 24/7 live chat or email support.
Deposit Limit
Set a maximum amount you can deposit per day, week or month in advance. Reducing a limit takes effect immediately.
Session Time Limit
Set how long you play in a single session. The system will automatically alert you when the time is up.
Bet Limit
Set a personal limit on the maximum amount you bet per wager or within a set period.
Cooling-Off Period
If you want a short break, request a temporary account suspension from 1 day up to 6 weeks.
Self-Exclusion
If you want to stay away from gaming for the long term, apply for a permanent or long-term self-exclusion. Only you can make this decision.
Gaming History
View your full transaction and gaming history. This helps you understand your own patterns and make informed decisions.
To activate or change any of these tools, contact our support team via live chat or email — they are ready to help in Bengali around the clock.
Warning Signs of a Problem
Most people play for entertainment and enjoy it without any issues. But sometimes gaming habits can get out of control. If you notice the signs below, you may need to seek help:
- Feeling the urge to place bigger bets to win back losses — this is a familiar trap that leads to greater harm.
- Trying to cut down or stop gaming but unable to, with plans repeatedly falling through.
- Spending money meant for the household, family or work on gaming, or struggling to pay bills or debts.
- Hiding your gaming from family or friends, lying about it, or avoiding conflict over it.
- Feeling restless, irritable or anxious when unable to play.
- Spending more time gaming by cutting back on work, studies or time with family.
- Continuing to gamble by taking on debt or borrowing money from others.
Where to Find Support
Asking for help takes courage. You or someone you care about can find support through any of the options listed below.
399 bit Live Chat
Our support team is available in Bengali via live chat 24 hours a day, 7 days a week. Contact us to set account limits or request self-exclusion.
Email Support
Contact us by email for written support. Send your message in Bengali or English — the team will respond promptly.
Family and Friends
Talk to a trusted family member or friend. People close to you can often provide the most effective support.
Professional Counselling
A mental health specialist or counsellor can help you deal with gambling addiction using proven methods. Your doctor can refer you to a specialist.
Mental Health Services
Psychology departments at government hospitals and private mental health organisations provide support for addiction treatment. Seeking help is the first step.
Self-Help Groups
Many people have faced the same kind of problem. Sharing experiences in a self-help group can give you mental strength.
Our Commitment to Responsible Gaming
399 bit is an entertainment platform — not a place for profitable investment. We want every player to play for enjoyment, not under pressure. To that end, we follow certain core principles. Visit our about us page to learn more.
- Strict barriers prevent anyone under 21 from registering or playing, and an active age verification process is in place.
- Tools for deposit, session and bet limits are provided, and reducing a limit is always immediate.
- Self-exclusion requests are processed quickly, and no promotional messages are sent during that period.
- The support team is available in Bengali 24/7 and is trained to discuss responsible gaming with empathy.
- We never encourage excessive play — our advertising and promotions are conducted responsibly.
- Every player's data and privacy is kept secure. Read our Privacy Policy for details.
Remember — gaming is a form of entertainment. Only bet what you can afford to lose. Gambling more to try to win back losses often leads to bigger problems. If in doubt, pause, take a break, and seek help if needed.